Customer Service Representative With Russian
Hewlett-Packard Company
Hewlett Packard Company provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
Hewlett-Packard has built a European Shared Service Center in Wroclaw to become a global center along with Barcelona, Bangalore, India, Singapore and Guadalajara, Mexico. Achieving this goal is one of the key corporate strategic initiatives at HP and now we are looking for exceptionally talented individuals who will become a part of the all-star team heading opportunity.
We are creating a team of specialists for our client Accor – a company operating in the hotel industry running hotelF1, Ibis Budget, Ibis Styles, Ibis, Novotel, Mercure, Orbis, Pullman & Sofitel.
The HP Contact Centers for Accor provide worldwide end user support for the Accor customers. The Contact Centre Agents assist the Accor customers in information requests, handling complaints and give customer service for the Accor Loyalty Program ‘Le Club Accor’.
We are currently looking for:
Customer Service Representatives with Russian
Responsibilities:
- collecting customer's reservations via telephone and entering them in the reservation system
- providing information about services
- answering contacts in a polite and professional manner
- building a positive relationship with customers
- collaborating in the team of specialists in order to provide the best possible service
Qualifications:
- fluent Russian language
- excellent communication skills (verbal and written)
- good command of English and Polish
- active listening skills
- good team player
- experience in the tourism industry or customer service will be an asset, hotel reserve.
We are offering:
- working in an international company for one of our clients from hotel business line
- opportunity to develop career path in organizational structures, support in career planning for the best employees
- flexible time schedule - shift work between 8.00 and 20.00
- modern and friendly work environment with open door policy
- professional trainings on customer and hotel reservation services
- access to a wide range of well-developed e-learning trainings
- opportunity to gain skills on MS Office (Excel, PP), improve language skills and soft skills
- social benefits
See full job details and apply at employer site