L2 Helpdesk

Hewlett-Packard Company

Hewlett Packard Company provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Start your IT Career with Hewlett Packard, one of the world’s largest & most successful IT companies. If you have atleast 1 to 2 years of experience in Level 2 Helpdesk, you’re the one we are looking for !

At HP, We know that our people and values are the most important elements in our success. We invest in your personal growth and development in an environment that will both challenge and reward you.

HP's Applications Services Global Delivery Hub in the Philippines continues its rapid growth in the global IT industry, and the Philippines has been identified as a major player within HP's Global Organization. As such, we have a need for L2 Helpdesk, based in Taguig City, Metro Manila.

L2 Helpdesk

In this role, you will:

• Assign who will own the accurate & timely submission of the HO report

• Know the high level status of all critical and high user escalated tickets

• End-to-end accountable and responsible for the whole shift

• Responsible for proper management of ticket assignment in a shift (user escalated, scheduled changes, and new fulfillment requests or for follow-up)

• Perform DM work (e.g. issue resolution) apart from being accountable and responsible for the whole shift

• Responsible for proper assignment/delegation of tasks within the shift:

· Responsible for manning the Support Ion; acts as team's single point of contact to other support teams, DLMs, stakeholders, etc.

· Manage the Support mailbox by ensuring that all emails are read and responded accordingly

· Monitor the incoming auto-tickets and EGNs, informs Primary DM for assignment.

Key requirements of the role are:

· Graduate of Information Technology, Computer Science or related area of study

· 3-5 years experience in SQL and UNIX

· Knowledgeable in ITIL, Linux, Scripting and Programming

· 2^nd Level in Help Desk

Candidate must be open to working in shifting schedules. For candidates who will be assigned to the Midshift or Nightshift, a highly competitive Shift Premium will be paid on top of the Monthly Salary.

Candidates must be open to working in Quezon City, Metro Manila, Philippines. For foreign applicants, relocation packages are not supported.

Apply now and join Hewlett Packard Philippines today!

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