Business Process Manager - Optum Shared Services - Franklin, TN

UnitedHealth Group Incorporated

 We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.

 

-Managing components of the Coding Quality Assurance Operation including auditors that are contracted and full-time employees remotely and onsite.
-Creating the reports and performing the analytics necessary to provide recommendations and action plans to exceed client and program requirements.
-Responsible for capacity planning, production planning and project execution to meet capacity and production requirements.
-Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools.
-Ensure auditors are meeting production standards set by the department.

The Business Process Manager may be assigned the overall program and production management for specific programs and initiatives.

 

Other responsibilities will include:

 

-Creation and oversight of the Standard Operation Procedures, Program SLAs and contractual requirements.
-Provide support for both short and long term operational/ business strategies.
-Work collaboratively with business and function owners on solutions and progress tracking.

 

OFFICE FOR THIS POSITION WILL BE LOCATED IN FRANKLIN, TN

-Bachelor’s degree preferred.

-At least 4 years of experience in a role driving and supporting projects in a large organization.

-Experience running an operation required.

-Prior management or supervisor experience preferred.

-Experience with capacity planning, production management and analytical reporting required.

-At least 4 years experience in:

---Risk Adjustment OR

---Dx Coding OR

---Healthcare Management

-Ability to produce within a fast paced, matrixed organization with limited direction.

-Demonstrated ability leading and delivering high quality, and client communication.

-Proficiency with Word, Excel (intermediate to advanced), PowerPoint; Visio & SharePoint assets.

-Excellent oral and written communication skills.

 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.^SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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