Firewall Security Sr. Analyst (SOC Device Management) - Dell SecureWorks
Dell Inc.
Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong customer service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine’s “Best Managed Security Service” award and Frost & Sullivan’s North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.
Role Overview
Working within the Security Operations Center (SOC), a Firewall Security Advisor (Device Management team, or “DM”) will be part of our larger Dedicated Teams organization supporting a single, very large, enterprise client program offering consistent processes, very high volume and a highly complex environment.
A DM Firewall Security Advisor addresses escalations, performs firewall access request moves, adds and changes (MACs) on managed devices, tracks and owns project based assignments, and provides guidance and mentorship to other team members in managing and monitoring of any security device within Dell SecureWorks’ Managed Security Services. You will provide support to external clients, as well as support internal colleagues to include, but not be limited to, supporting escalated ticket based work, providing training on various security devices, and creating device support and troubleshooting documentation.
Day (1st) shifts are available and a high priority; other shifts may also be available.
Location will be in any of our U.S. Security Operations Centers: Atlanta GA, Lisle IL, or Providence RI.
Role Responsibilities
- Device configuration changes, and working directly with clients for troubleshooting network and security related issues
- Remotely access managed devices, in-band and out of band
- Support activating new client accounts through the provisioning/installation of firewalls (primarily Checkpoint, Juniper, and Cisco), IDS/IDP devices (primarily ISS, SourceFire, Cisco), out-of-band access terminal servers, Qualys scanners, and SecureWork's own proprietary devices
- Answer inbound calls and emails from technical clients (Network Administrators/Application Owners), authenticate callers, create tickets for all work, and address client requests and issues; Retain ownership of escalated issues and work to resolution; Handle escalations from first level team members, and provide basic mentoring to newer employees
- Meet service level agreements related to device change processing; and work within our onsite 7x24 shift-scheduled security operations environment
- Manage, participate in, or directly work on additional projects, assignments, or initiatives assigned by management
Requirements
- 3 or more years of relevant experience (or equivalent combination of Education and Work Experience) including Firewall technology such as Check Point Provider-1, Cisco, Juniper SRX / Netscreen, or Imperva; ability to independently support and manage client Firewalls, Intrusion Detection security devices, and other security related platforms
- Certifications for networking and enterprise level security platforms (including but not limited to CCNA, CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW)
- Dedication to client service, and passion for learning and security
- Ability to quickly and efficiently resolve client issues while maintaining high levels of client satisfaction
- Networking expertise and understanding of routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, command line interfaces, and ability to read and interpret network diagrams
- Professional communications verbally and in writing, with demonstrated ability to communicate technical details in a clear, understandable manner
- Exceptional attention to detail, analytical problem solving skills and ability to diagnose and troubleshoot technical issues
- As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
Preferences
- Additional Security and Product certifications are preferred, including but not limited to CCNA-Security, CCNP, JNCIS, SANS, GIAC (GCIA, and GCIH) etc.
- Linux experience including system administration and CLI
- Familiarity with basic scripting/programming such as: PERL, BASH, MySQL
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for
technology.
technology.
- When we see something that could be improved, we get to work inventing the
solution.
solution.
- Our people demonstrate our winning culture through positive and meaningful
relationships.
relationships.
- We invest in our people and offer a series of programs that enables them to pursue a
career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement Learn about Dell culture, the interviewing process and benefits offered in your location:Life at Dell
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