Systems Analyst Lead – IT, Manufacturing ERP Technology, Evolution Fresh - Rancho Cucamonga, CA

Starbucks Corporation

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• Identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions
• Leverages relevant process and technology expertise to propose appropriate solution options
• Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
• Performs application configuration in support of solution delivery initiatives
• Coordinates solution delivery activities with vendors as required
• Participates in solution testing by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
• Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts. Delivers training and performs knowledge transfer to team members as required.
• Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines
• Identifies gaps in current systems / technology. Identifies opportunities and proposes projects to improve systems and processes driven by technology around integrations, loads, reporting capabilities            

• Leverages subject matter expertise in analyzing and troubleshooting moderately complex system/user issues to drive resolution and determine root cause
• Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
• Effectively coordinates and communicates issues resolution with end-users
• Correlates related production issues and assesses trends to identify broader improvement opportunities
• Extends technology support internationally to support global business operations

• Effectively facilitates/negotiates through challenging situations
• Builds partnerships across all organization levels within Information Technology, internal business customers, technical support resources, and external business partners
• May lead small to medium project teams or direct the activities of a given project phase
• Supports the development of less-experienced analysts through coaching and mentoring
• Supports team building and internal process improvement efforts

• Relevant functional/business process experience around supply chain and discrete/process manufacturing (food or beverage manufacturing environment is an advantage) (8 years)
• Solution design, testing, and implementation experience (7  years)
• Production support, system maintenance, upgrades, solutioning and enhancement delivery experience with ERP systems (Ross Systems, SAP or Oracle / OPM preferred) (5 years)
• Applicable application and system configuration experience  (5 years)
• End user support and documentation experience  (4 years)
• Analytical and problem-solving skills in a fast-paced environment  (5 years)
• IT Projects experience as a project resource or lead (2 years)

• Hands-on Functional knowledge in manufacturing and relevant supply chain peripheral functions and modules (Discrete and/or Process Mfg)
• Working knowledge and understanding of manufacturing configurations and functionality around Bills of Material and Routings / Formulae and Recipes, Discrete Jobs / Batches, reconciliations, procurement, order management and WMS principles
• Understanding of integrations between Manufacturing Transaction Systems (Oracle eBS, SAP Mfg) and MES (Manufacturing Execution Systems)
• Understanding of best practices towards Manufacturing related deployments / implementations           
• Technical understanding of basic SQL and PL/SQL principles with SQL Server / Oracle      
• Ability to work in a fast-paced and changing environment            
• Knowledge and/or experience in project lifecycle methodologies around SDLC / Agile Scrum     
• Strong written and verbal communication skills
• Ability to understand, analyze and help business develop process flows and in SOPs      
• High customer-facing skills and ability to work independently or as part of a team