Dell SecureWorks is a market leader in information security services with more than 3,600 customers worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim.  Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs.  The combination of strong customer service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization.  Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine’s “Best Managed Security Service” award and Frost & Sullivan’s North America Security Incident Mitigation and Response Customer Value Leadership Award, among others.

 

Working within the Security Operations Center (SOC), a Firewall Security Advisor (Device Management team, or “DM”) will be part of our larger Dedicated Teams organization supporting a single, very large, enterprise client program offering consistent processes, very high volume and a highly complex environment. 

 

A DM Firewall Security Advisor addresses escalations, performs firewall access request moves, adds and changes (MACs) on managed devices, tracks and owns project based assignments, and provides guidance and mentorship to other team members in managing and monitoring of any security device within Dell SecureWorks’ Managed Security Services.  You will provide support to external clients, as well as support internal colleagues to include, but not be limited to, supporting escalated ticket based work, providing training on various security devices, and creating device support and troubleshooting documentation.

 

3rd shifts are available (Midnight to 8:30am Eastern time) and a high priority.  Other shifts may also be available. 

 

Requirements  

- 1 or more years of relevant experience (or equivalent combination of
  Education and work experience) including Firewall technology such as Check
  Point Provider-1, Cisco, Juniper SRX / Netscreen, or Imperva;  ability to
  independently support and manage client Firewalls, Intrusion Detection
  security devices, and other security related platforms

- Certifications for enterprise level security platforms (including but not limited to
  CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW)

- Dedication to client service, and passion for learning and security

- Ability to quickly and efficiently resolve client issues while maintaining high
  levels of client satisfaction

- Networking expertise and understanding of routing principles, networking
  fundamentals, and well known protocols/services including GRE, BGP, and
  OSPF, ARP/NAT, command line interfaces, and ability to read and interpret
  network diagrams

- Professional communications verbally and in writing, with demonstrated ability
  to communicate technical details in a clear, understandable manner

- Exceptional attention to detail, analytical problem solving skills and ability to
  diagnose and troubleshoot technical issues

- Additional Security and Product certifications are preferred, including but not
  limited to CCNA-Security, CCNP, JNCIS, SANS, GIAC (GCIA, and GCIH) etc

- Linux experience including system administration and CLI

- Familiarity with basic scripting/programming such as: PERL, BASH, MySQL

 

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

 

Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for
  technology.

- When we see something that could be improved, we get to work inventing the
  solution.

- Our people demonstrate our winning culture through positive and meaningful
  relationships.

- We invest in our people and offer a series of programs that enables them to
  pursue a career that fulfills their potential.

- Our team members’ health and wellness is our priority as well as rewarding
  them for their hard work.

 

 

Location
Onsite at any of our U.S. Security Operations Centers in Atlanta GA, Lisle IL, or Providence RI.