Information Security Specialist

Dell Inc.

Job Summary:

This role will be responsible for providing basic security services of the infrastructure. These services include but are not limited to anti-virus, anti-malware software, host intrusion detection and prevention, and others. There will be other security solutions that will be implemented in the future that will be included in the security services portfolio. This may include mobile device security and cloud computing security. 

Responsibilities:

• Skilled in areas such as incident handling, event analysis and correlation, general SIEM skills, IDS/IPS and log monitoring, threat management, etc.
• Perform real-time monitoring and analysis of security events from multiple sources including but not limited to events from Security Information Monitoring tools, network and host based intrusion detection systems, firewall logs, system logs (Unix & Windows), mainframes, midrange, applications and databases.
• Understand and interpret SecureWorks portal data, and act as trusted security advisor to the Client.
• Understand Client’s culture, security strategies, security goals, security objectives, security capabilities, and security budget.
• Understand defense in depth strategies and apply those to Client’s environment
• Assist in developing and maintaining Client asset classification and categorization in the SecureWorks portal.
• Assist with Client’s change management processes
• Maintain knowledge of current security trends and be able to clearly communicate them to Client.
• Work with Client to assist with technical security escalations.
• Keep Client abreast of problem status, set clear expectations, provide timely follow-up to Client, and independently handle challenging Client situations on a daily basis.
• Maintain awareness of changing trends and regulations which might affect the SOC and act on as required
• Maintain knowledge of outstanding development issues and communicate development roadmap to Client as appropriate.
• Development of the processes and procedures to support client security operations
• Communicate and escalate issues and incidents as required by process or management.

Additional Duties:

• Perform other duties as required or assigned
• Review Customer deliverables and ensure Customer SLA’s meet and/or exceed level of Customer expectations
• Additional responsibilities will include process improvement, performing documentation review and improvement, attending meetings as needed, facilitate cross-functional team cooperation as needed.

Resident Knowledge, Skills, and Abilities:

• 5+ years of Networking and/or System Administration experience and related tools
• Ability to present complex solutions and methods to general community
• Solid and demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management 
• Working knowledge/experience of network systems security principles and applications
• Fundamental understanding of the defense in depth strategies.
• Work effectively across functional teams, at SecureWorks and Client.
• Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities

Preferences:

• Self-starter;  ability to motivate others
• Possess active GCIA certification, or comparable certification as agreed to by Client
• Experience with McAfee endpoint protection and McAfee ePO
• Extensive experience with security analysis, incident response, and incident remediation
• Experience with real-time monitoring and analysis of security events from multiple sources including but not limited to events from Security Information Monitoring tools, network and host based intrusion detection systems, firewall logs, system logs (Unix & Windows), mainframes, midrange, applications and databases
• Understanding of source code, hex, binary, regular expression, etc.
• Experience reviewing raw log files, data correlation and analysis (i.e., firewall, network flow, IDS, system logs)
• Strong deductive reasoning, critical thinking, problem solving and prioritization skills
• Customer service including the resolution of customer escalations, incident handling and response
• Experience in a fast-paced, high-stress support environment
• Very strong written and verbal communications skills.
• Excellent Client service skills.