Relationship Management Lead OGS - Optum Provider & Optum 360

UnitedHealth Group Incorporated

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

Optum Global Solutions (OGS) provides a comprehensive suite of consulting, technology and process solutions that make health care work better. In a short span of six years, we have successfully transitioned, stabilized and enhanced multiple processes, both administrative and clinical in nature and work on a range of health technology solutions, all along delivering the highest quality for the enterprise while delighting our stakeholders.

The qualified individual will be responsible for identifying, developing, and delivering strategic and operational growth for OGS’s service delivery organization with a focus on Optum’s provider businesses and/or capabilities. This will be achieved through executive-level thought leadership and consultative development efforts in a sophisticated healthcare services environment.

 

Telecommute position.

Specifically, the role will focus on delivering improved economic performance/results through key stakeholder engagement and problem-solving skills. The individual will also work closely with the OGS Service Delivery teams and leaders to leverage the organization’s current qualifications and new capabilities within both existing and targeted operational areas. Representative activities will include working very closely with OGS Service Delivery Partners/Leadership in:

Credibly attending and driving senior client and business executive meetings through a clear demonstration of one’s own domain/industry experience 
Gaining an understanding of clients’ business issues to propose high level initiatives and develop Global Sourcing-sponsored solutions in response to such meetings, and driving successful results to these discussions.
Strategic account planning and development in a heavily-matrixed environment 
Vertical and Horizontal global delivery promotion from mid-level to C-level management
Deliverable production

This individual will need to be able to function in a team environment with multiple internal constituencies, abstract and fluid environments, and simultaneous deadlines. The position will require a solid understanding of industry-wide best practices that will lead to an appropriate blend of vertical and horizontal healthcare BPO and/or solutions in esoteric operational environments, create and deliver original and compelling presentations and work with diverse teams to deliver on the solution and/or consulting needs. The individual will be required to create and deliver original, high quality presentations and proposals at all levels within the company.

OTHER CONSIDERATIONS:

• High energy/strong work ethic
• Collaborative profile
• Ability to treat all constituents on a peer to peer level
• Self-starter
• Resourceful/creative
• Flexible
• Excellent communication skills
• Positive attitude and strong team player


BPO & DOMAIN/INDUSTRY EXPERIENCE

The candidate’s underlying experience should ideally be a combination of a minimum of 10 years BPO operations/consulting experience with Provider and Provider Revenue Cycle Management/Coding capability/knowledge.

MINIMUM SKILLS/EXPERIENCE REQUIREMENTS

 

BPO/Offshoring experience in either sales or consulting for Healthcare Provider Industry

Provider Industry experience in Revenue Cycle Sales or Process consultation (RCM consulting experience strongly preferred)
Proven track record of being in a client facing role, leading consulting projects
Thorough understanding of the RCM value chain (i.e., Patient Access, Medical Coding, 3rd Party Billing, A/R Mgmt. (including denial mgmt.), & Patient Accounting
Good knowledge of RCM/Coding industry trends, innovations and forecasts
Prior business development or sales/account management experience


Extensive understanding of the managed care and/or healthcare environment 
Superb persuasion and communication skills 
Outstanding writing skills
Solid analytical and presentation skills, including advanced and prolific PowerPoint experience
4 years managerial experience

Ability to travel 50% or more of the time

OTHER PREFERRED SKILLS/EXPERIENCE REQUIREMENTS

Project Management and previous experience in a Project Management Office (PMO) a plus. 
Six Sigma 
Understanding of business strategy consulting

Demonstrated thought leadership (e.g. authored/co-authored white papers etc.)

PREFERRED EDUCATIONAL REQUIREMENTS

Minimum BA/BS, but an MHA, MPH, or MBA from an accredited program is preferred



Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.^SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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