Sales Coordinator - Healthcare
Barco
The sales coordinator plays an important role in the order fulfilment process. Not in an order processing focused position only, but establishes a strong relationship with the channel partner or customer on a sales operational level to maximize accurate orders, achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of the department and company sales volume goals.
He/she will – as the main customer contact for sales operations topics- be responsible for the order acquisition and fulfilment process, optionally also pre-sales support activities and related administration.
He/she represents the customer in the Barco internal organization and translates its requirements (on deliverables and timings) into tangible process parameter. The sales coordinator is responsible for:
• correct and timely order entry and will provide immediate feedback to the customer related to such order
• follow-up on shipment & delivery of goods
• export procedures (EUC, IIC) as required
• communicating, organizing and proper follow up of contractual required documents like COO, L/C’s, Bank guarantees,…
He/she will be the main liaison between our customers and different internal departments on following order fulfilment topics:
• Together with the credit control department, you follow-up on accounts receivable and if necessary you take the necessary actions to solve payment issues;
• inform after sales service department in case extra services are sold
• he/she is in close contact with following departments in order to solve customer requests: service, warehousing, traffic, planning, C&PO, project management, sales.
• correct and timely invoicing
• pre-sales support tasks prior to receiving a PO
o small quotations, according to the price list and discount list. The BFO opportunity creation remains sales mgr responsibility
o client master data set up and maintenance
o credit check with finance
o Availability check with supply chain
o SC supports the sales manager in DAR execution. Sales manager stays in the lead.
• Bachelor’s Degree or equivalent through experience.
• 5 years of experience in sales or customer service environment is recommended.
• Able to work independently and have the necessary maturity, skills and commercial feeling to communicate with costumers and other (internal) stakeholders.
• Excellent organization skills.
• Excellent computer proficiency including the “Microsoft Office package” and ERP systems.
Fluent in English and French; knowledge of Spanish is an asset, knowledge of other languages is an important asset, depending on the regional requirements.
• Able to work in a team and sales driven environment.
• Supportive attitude to the sales team, to assist in the acquisition and maintenance of new and existing customers.
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