Segment Business Continuity Senior Analyst - Minnetonka, MN

UnitedHealth Group Incorporated

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Financial discipline and accountability count more today than ever. Which is why your performance and innovation will find a reception here like nowhere else as you help people live healthier lives while doing your life's best work.(sm)

 

The Segment Business Continuity Senior Analyst supports the Community & State and Medicare & Retirement segments’ business continuity programs, and provides analysis and subject matter expertise to segment business continuity planners. Primary responsibilities include; developing Business Impact Analysis, assisting Segment Business Continuity Lead in development of BC Plans, lead training sessions and plan walkthroughs to educate and prepare business recovery team members in their specific recovery roles, coordination and maintenance of quarterly updates in support of the two business segments, reporting and monitoring of key segment programs such as BC Drills & Exercises; BC Segment Status Reporting; and BC tools & technology.
 
The position will be responsible for performing business analyst activities under limited supervision in assigned functional area to support continuous improvement and alignment with company strategies, goals and objectives using established policies, procedures and guidelines.
 

Primary Responsibilities Include:

Conducts research, analysis, evaluation and reporting on all aspects of assigned BC Plans for two business segments of the Enterprise Business Continuity program.  Assigned program work will include the BC quarterly updates of assigned BC Plans, which includes coordination of meetings, presenting periodic plan walk-throughs, tracking of all assigned plans, monitoring and maintenance of plan content to ensure quality of plan content, and ensuring all plans are kept current with business operations.
 
Facilitates use of and uses various Enterprise BC tools, including program metrics, monitoring development & testing efforts within the two segments, the BC plan repository (currently LDRPS and Sharepoint), and emergency notification tools (currently Alarmpoint) for assigned segments.
Reviews and provides input to current ER&R processes/programs, performs needs assessment for assigned projects, and develops recommendations & plans for approved projects. Develops reports and delivers presentations to management regarding recommendations related to projects.
 
Supports the Segment BCL, and Segment BCL alternate, in facilitating business recovery efforts during any business operations disruption by collecting information from Enterprise EMT tools and working with the business to assess impact; and reporting back to the Segment BCL. Provide complete, concise and timely communication updates to the Segment BCL and advise on business recovery strategy alternatives based on plan content.
 
Manages internal projects, of varying levels and complexities, to ensure deadlines are met and adhere to strict budget and timeframe constraints by following approved segment work flow and schedules including assistance in preparation of key performance indicators, walkthroughs and remediation follow-up. 
Develops relationships with key decision-makers to ensure operational leaders are in alignment with goals and business strategies.
Acts as facilitator, coordinator, and communicator of cross-functional project teams and as a liaison for ER&R internal staff as defined by Segment BC leadership.
 
Assists department in producing and distributing monthly, quarterly and annual Business Continuity Publications.
Ability to travel as required. (10% or less)
 
Additional Information:
Other directly related experience candidates might list on their resumes which could be acceptable for this position includes contingency planning, disaster recovery planning, emergency management planning, and business recovery planning.
 

Requirements:
 
BS/BA degree preferred
Qualified candidates must possess 5 years of experience in analytical, cross-matrix project management, research, or program evaluation and 2 years of experience minimum in business continuity (BC) planning a must. 
Proven knowledge of emergency management, business continuity and disaster recovery methodologies and principles, including current industry standards and practices. 
Exceptional organizational and communications skills, including the ability to listen effectively, understand varied business concepts, and effectively communicate clearly and concisely verbally and in writing.
Excellent analytical skills and attention to detail, including the ability to analyze unique customer environments and suggest appropriate BC / DR solutions and resources.
Excellent customer service skills, strong level of business impact focus and sensitivity.
 
Preferred:
 
Proficient in the use Microsoft Office Suite and business continuity software programs, including Strohl’s Living Disaster Recovery Planning System (LDRPS) is desired.
Business Continuity Certification (ABCP/CBCP) and/or Project Management Certification (PMP)  are desirable qualifications
 
 
 
Additional Information:
Other directly related experience candidates might list on their resumes which could be acceptable for this position includes contingency planning, disaster recovery planning, emergency management planning, and business recovery planning.


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