Senior Cisco Network Analyst - Plymouth, MN

UnitedHealth Group Incorporated

Optum Technologies provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the IT Business Services Group, Optum has over 7,000 internal and external resources across the globe, and offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.

Position Description:
Positions in this function typically involve providing network-related consultation and installation services. This includes coordination between customers and other UHG support services. Typically involves providing network related analysis, design, and integration services. This includes coordination between clients, vendors, and other UHG support services and includes both data and voice. Position requires working Nights, Evening or Weekends (scheduled hours by supervisor). On call and Holiday hours (rotation schedule shared with team) are also expected.

-Assesses and interprets customer needs and requirements.
-Identifies solutions to non-standard requests and problems.
-Solves moderately complex problems and/or conducts moderately complex analyses.
-Works with minimal guidance; seeks guidance on only the most complex tasks.
-Translates concepts into practice.
-Provides explanations and information to others on difficult issues.
-Coaches, provide feedback, and guide others.
-Acts as a resource for others with less experience.

-3+ years of Cisco data network operational support or equivalent experience
-1+ year of Cisco voice operational network support or equivalent experience
-Must be able to work weekends (regular hours scheduled by Supervisor)
-On Call and Holiday hours (rotation schedule shared with team)

-HP Openview network management experience or equivalent experience (2+ years)
-Script language and Sharepoint experience (2+ years)

Careers with OptumInsight. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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