IS ODSM Change Management & Transition To Support Lead

Kraft Foods Inc.

Kraft Foods Group is an Equal Opportunity / Affirmative Action Employer.

Kraft provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact 847-646-6044 to request assistance.

 

 

 

 

 

 

 

 

 

 

The On-Duty Support Management (ODSM) Change Management and Transition to Support position is responsible for the change management process and governance of planned and emergency changes move to production processes for SAP and core applications. This role is also responsible for the coordination of support transition activities, and end-user and internal support communications.

The candidate for this position will be working closely with various teams on a daily basis (including IS Functional Support leads, Kraft’s AMS business partners, Release Management, Project and Testing teams) to:

- Provide move to production approval and coordination of SAP support changes during release cutovers

- Provide timely end user alerts and communications for release cutovers, system outages, and other events to ensure our customers are well informed of planned and unplanned production events

- Coordinate knowledge transition efforts to ensure proper transition of new and enhanced functionality from project to support ownership

- Provide On-Duty Support Management functions: this responsibility is shared and rotated weekly within the Enterprise Systems Support and Operations group to govern emergency production changes and serve as the central point of contact for critical production events.

The IS Lead also strives to continuously improve and standardize the support and change management processes for operational efficiency.

This position will work under the supervision of the overall IS Support Lead for Enterprise Systems.

Education & Work Experience Requirements:

• Bachelor’s Degree
• Minimum 8 years General Work Experience
• Minimum 8 years IS Work Experience

Required Competencies/Abilities:

• Strong Communication Skills (written and verbal)
• Driving for results
• Customer focus
• Organizational Agility
• Experience with BMC Remedy 7.6
• Experience with Rev-Trac SAP change control software is a plus
• ITIL Foundation Certification is recommended

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