Field Service Engineer - Boston
Danaher Corporation
Molecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers’ productivity. By joining Molecular Devices, you will work with best-in-class people who share a common purpose - to be our customers' first choice for systems, consumables, software, and support that advance both basic and applied life science discovery. Our core values are critical elements of our past and future success -- The best team wins. Customers talk, we listen. Continuous improvement is our way of life. Leading edge innovation defines our future. We compete for shareholders.
Our Global Service Business is one of the fastest growing (15-20% growth during the last 2 years) and most profitable parts of Molecular Devices.
In this role, you will join a team of dedicated field service professionals to help the service continue to win by helping to identify new ways for us to add value for our customers, consistently providing timely, high quality, on-site troubleshooting and maintenance services for high-performance bio-analytical measurement and research systems.
Responsibilities:
* Identify business opportunities that help us continue to deliver double-digit growth
* Quickly become technically proficient in the support of our products so that you can provide consistent, world class levels of service and support to our customers
* Efficiently deliver our Services to minimize customer downtime and our costs
* Foster and maintain positive and professional relationships with both external and internal customers to exceed their service expectations.
* Promote a consistently positive image of the service organization, our company values, and the value of our products and services.
Qualifications:
* Bachelor’s Degree in Engineering, Biology, or related field is preferable. We will consider appropriate experience in the industry and/or previous successful field service experience.
* Minimum of 5 years of experience with scientific research instruments, scientific background, or similar technical profession. Previous successful field service position is a plus.
* Proficiency in Microsoft Office suite of applications. Ability to quickly learn and master additional software applications desired.
* Must be willing and able to pass drug testing as needed to access customer sites requiring substance abuse screening.
* A passion for winning and for contributing to the success of the team
* Outstanding trouble shooting and problem solving capabilities, with strong attention to detail.
* Must be comfortable with managing total customer relationships/experiences.
* Proven self-starter with an outstanding work ethic and history of superior performance.
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications. We are a globally diverse team of 66,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #152 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.
At Danaher, you’ll have the opportunity to build a career in a way no other company or environment can duplicate. We’re innovative, fast-paced, results-oriented, and most importantly, like to win. Why? Because it’s fun! But, when it comes to the development of our leaders and associates, we’re serious. Our business is growing, and we need top talented people to keep winning. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and challenging career opportunities across multiple global industries. Working with us, you’ll have the unique experience to learn the Danaher Business System, our common operating system used to shape strategy, focus execution, align our people, and create tremendous value for customers and shareholders. At Danaher, great people do extraordinary things. Come join our winning team. For more information please visit our website: www.danaher.com.
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