Assistant Store Manager - Dearborn Canton, MI

Starbucks Corporation

For U.S. Job Seekers

Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

 

Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.

Job Summary and Mission
 
This job contributes to Starbucks success by assisting the store manager in executing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
 
Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Summary of Experience
•Progressively responsible retail experience (2 years)
•Customer service experience in a retail or restaurant environment  (1 year)
•Experience in directing the work of others

 

Basic Qualifications
•Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
•Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays
•Available to work flexible hours that may include a total of 40 or more hours per week
•1 or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions OR
  - a Bachelors degree or higher in business or hospitality management; OR
  - 4 or more years of US military service
•1 or more years of experience in a role training employees to comply with policies, rules, guidelines and standards; OR
  - Bachelors degree or higher in business or hospitality management OR
  - 4 or more years of US military service
•1 or more years of experience in a role delegating tasks to other employees and/or coordinating the tasks of 2 or more employees;  or a Bachelors degree or higher in business or hospitality management; or 4 or more years of US military service
•High School diploma/GED

 

Required Knowledge, Skills and Abilities
•Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations 
•Ability to use discretion in providing direction to others 
•Effective oral communication skills 
•Knowledge of the retail environment 
•Strong interpersonal skills 
•Strong problem-solving skills 
•Team-building skills 
•Ability to work in a fast-paced and changing environment 
•Ability to deliver excellent customer service 
•Ability to work as part of a team



Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

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