District Manager, Licensed Stores - Boston, MA
Starbucks Corporation
For U.S. Job Seekers
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.
Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.
Responsibilities and essential job functions include but are not limited to the following:
- Develops the store management team within the district to deliver legendary customer experiences in all stores.
- Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
- Manages through unusual events to keep district operating to standard.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.
- Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.
- Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans.
- Monitors and manages district-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements.
- Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level.
- Accesses external resources to support district-wide operations and to execute district and regional initiatives such as Partner Resources, Marketing, Partner & Asset Protection, Finance, Real Estate, and Store Development.
- Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.
Summary of Experience
•Progressively responsible retail experience (5 years)
•District Manager or equivalent level position (3 years)
•Experience analyzing financial reports
•Experience in a complex, fast-paced environment
•Experience in a multi-unit environment
•Retail management experience
Basic Qualifications
•Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays
•3 or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions OR
- a Bachelors degree or higher in business or hospitality management; OR
- 4 or more years of US military service
•High School degree/ GED
•5 or more years of management experience, defined as follows:
- Direct supervision of 6 or more employees
- Responsibility for training and developing teams
- Coaching employees and planning for succession on a team
- Responsibility for scheduling hours or controlling overtime OR
- Bachelors degree or higher in business or hospitality management, regardless of management experience OR
- 4 or more years of US military service, regardless of management experience
•5 or more years of management experience, defined as follows:
- Direct supervision over 2 or more employees
- Responsibility for training and developing teams
- Responsibility over a P&L, inventory management, other budget or sales target
- Responsibility for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) OR
- a Bachelor degree or higher in business or hospitality management OR
- 4 or more years of US military service
•2 or more years of experience in a role training employees to comply with policies, rules, guidelines and standards; OR
- Bachelors degree or higher in business or hospitality management OR
- 4 or more years of US military service
Required Knowledge, Skills and Abilities
•Ability to manage the overall operations of multiple stores independently
•Knowledge of retail or restaurant industry operations
•Organization and planning skills
•Strong operational skills in a customer-service environment
•Supervisory skills
•Team-building skills
•Ability to communicate clearly and concisely, both orally and in writing
•Ability to build relationships
•Ability to handle confidential and sensitive information
•Working knowledge of business processes and system development
Education
•College degree in business or a closely related field may substitute for a portion of the required experience
•High school or GED
The first thing people love about working at Starbucks is the feeling of a warm sense of welcome created by others who genuinely enjoy what they do.
This great atmosphere is only one of the benefits of a career at Starbucks. There’s also the opportunity for career growth that comes with a quickly expanding company. A job at Starbucks can also come with a 401(k) savings plan, stock options, and health insurance for working as little as 20 hours a week. We’re also passionate about our coffee.
These are a few of the reasons we’re consistently rated by FORTUNE magazine as one of the 100 Best Companies to Work For. Sound intriguing? Then apply today.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.
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