Contact Centre Consultant
Qantas
Career Centre Help- Based in Auckland CBD
- $41k Salary + travel and industry benefits
- A dynamic contact centre environment
Your new position as a Contact Centre Consultant will be based within Auckland CBD. Our team has a truly multicultural feel and is the first point of call for Qantas international customers based in the UK, North America and New Zealand. We also support our domestic customers within Australia.
Our vibrant inbound Multi Channel Contact Centre which operates 24 hours a day 7 days a week will see you providing excellent customer service to our Qantas customers by creating new bookings, managing existing reservations, troubleshooting or on-selling other services such as car hire or travel insurance. No two calls are alike and you will be key in helping Qantas meet the needs of over 36 million customers each year!
In addition to handling calls there are opportunities to get involved with delivering services to our customers via social media, as well the potential for career growth to more senior roles.
You will be fully supported throughout our thorough induction training programme and be provided ongoing support and training during your career in the Contact Centre.
Key Duties
- Provide information and advice to customers relating to airfares, airline procedure, airline products such as partner airline loyalty program
- Interpret and accurately calculate international/domestic fares and rules as applicable
- Basic trouble shooting and handling general customer enquiries
- Some outbound calls relating to managing existing bookings
Key Requirements
- You must be able to demonstrate a positive ‘Can-Do’ attitude
- Passion to serve our customers
- Previous experience within a Customer Service capacity – retail, hospitality or phone based highly regarded
- Excellent oral and written communication skills
- High standard of personal presentation
- Ability to work independently and as part of a team
- Available to work on a 24 hour 7 day rotational roster basis
- Sound knowledge of global geography
- Basic knowledge of PC office applications
- Hold New Zealand Residency or Citizenship
- In exchange for your commitment and your dedication to our customers, Qantas offers a competitive salary, staff and industry benefits and commission opportunities on ancillary products.
See full job details and apply at employer site