Customer Service Representative

Cargill

This position is a senior role within the Customer Service Department demonstrating professionalism and a comprehensive understanding of customers, systems and processes. The focus of this role will be placed upon forming strong customer relationships and use of customer knowledge to identify innovative solutions for CIS customers and Cargill to create distinctive value. This person will provide all customer service support from order to invoice, including order processing, necessary paperwork, and documentation. This position will also be available to be on call 24/7 on a rotating basis.

45% Order Management/ Fulfillment

5% Contract Management

25% Incident Management

15% Sales Support

5% Accounting

5% Misc Duties

This role may travel up to 5%

Required Qualifications

High school diploma or GED
2+ years experience in Customer Service/Sales
Proficient in Microsoft Office products, including Outlook, Word and Excel
Strong customer service orientation: ability to build relationships with customers, understand customer requirements, and generate solutions that anticipate customer needs.
Strong math skills
Ability to work in a fast-paced environment handling multiple priorities and making good decisions in times of urgency
Strong communication skills and ability to communicate with the appropriate business audience both in person and over the phone
Demonstrated ability to think and act independently and take initiative when appropriate
Strong analytical skills and attention to detail
Well developed conflict management skills
Ability to work in a team environment
Interest in continuous learning
Interest in innovative processes

Preferred Qualifications

Knowledge of SAP
Knowledge of EDI order processing

Relocation will not be provided for this position.

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