Enterprise Incident Supervisor - Engineering

CDW Corporation

The Engineering Supervisor provides supervision to Engineering Team Staff Members in support of CDW Managed Services (ManS) strategies and objectives.

Key Areas of Responsibility

• Manage team of Engineering Professional (Team) in multiple US locations
• Develop and maintain the training processes and procedures for the technologies assigned
• Serve as a primary point of contact for the collaboration of strategic and tactical plans for the current and future development of the technologies assigned to their team
• Engage or oversee strategic customer project and support activities.
• Train, develop and mentor team in accordance with CDW ManS objectives
• Assess, compile, review and present team performance metrics tom managers and other stakeholders on a scheduled basis.
• Review current processes and implement improvements as necessary.
• Assess need and hire coworkers to ensure team capacity matches the needs of the business
• Provide input into the strategic direction of the ManS Engineering Team.

Responsibilities

• Apply strategies into actionable team directives in alignment with ManS goals
• Determine salary and other compensation targets and payouts for team
• Work with internal and external customers as to utilization of resources
• Manages coworker issues to resolution
• Provide strategic and tactical solutions to technological issues confronted by their team
• Limited travel as necessary for individual and team functions

Minimum Qualifications

• 7 years experience in technically relevant area providing hands on support for said technology.
• Bachelor degree in IT, Computer Science, Business Administration or equivalent experience required

Other Required Qualifications

• Provide forward thinking leadership at all times.
• Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.

Preferred Qualifications

• Previous management experience
• Previous experience in a large managed services environment
  

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