Director National Sales

StarTek

This is a virtual role and can be located anywhere in the United States.

Director National Sales - Delivers new sales revenue from call center support services offered to clients and prospects in North America. Generates new sales revenue by selling new business and closing new clients. Target prospects include Fortune 1500 firms, with emphasis on developing certain vertical market sectors as determined by management.

• Achieves and exceeds revenue quota targets by winning new contracts and orders through prospecting and developing new customer relationships.
• Expands upon the goodwill and name recognition of the STARTEK brand in the marketplace
• Identifies and qualifies legitimate sales opportunities, providing a consultative and value-added approach to develop relationships
• Negotiates contractual terms and conditions, and works with the solutions/operations/implementation teams to ensure smooth handoffs.
• Builds a sales pipeline of qualified sales opportunities
• Maintains an ongoing relationship with prospective clients continuously assessing and communicating how STARTEK can meet their needs.
• Develops and executes sales presentations to potential clients.
• Develops and implements sales plans and activities
• Learns about STARTEK technologies, keeping up to date with the new Service Portfolio and market trends.
• Completes and submits sales pipeline prospecting and sales tracking reports in a timely fashion.

• Must be fluent in verbal and written English.
• Excellent written and verbal communication skills
• Strong skills in negotiation, effective and persuasive speaking, and discussion and debate.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations and write reports and business correspondence.
• Ability to adhere to all STARTEK ethical and professional standards.
• Ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, current and prospective clients, customers, and the general public.
• Ability to identify and properly handle complex issues requiring a high level of expertise in making decisions.
• Ability to adapt to changing priorities, meet deadlines and work well under pressure.
• Ability to understand “big picture” concepts.
• Ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority.
• Ability to be a “Big Picture Thinker” who thinks about both near-term and long-term consequences of his/her actions.
• Must be Well Rounded and take the time to get to know persons in different occupations, their challenges and their responsibilities; spend time reading about other industries, about competitors and about best management practices.
• Must possess overall knowledge of how businesses run and an understanding of how to make these functions work in harmony for the growth and prosperity of the company.
• Bachelor’s degree (BA/BS) in Sales and/or Marketing from a four (4) year college or university or equivalent combination of education and related experience is required.
• Eight (8) years sales/marketing experience in a call center, technical support and help desk services, with recent exposure within a recognized call center and/or business process outsourcing services company and/or similar experience from another source (e.g., telecommunications, healthcare services, financial services, energy, transportation or travel services.



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