Enterprise Incident Supervisor - Engineering
CDW Corporation
The Engineering Supervisor provides supervision to Engineering Team Staff Members in support of CDW Managed Services (ManS) strategies and objectives.
Key Areas of Responsibility
- Manage team of Engineering Professional (Team) in multiple US locations
- Develop and maintain the training processes and procedures for the technologies assigned
- Serve as a primary point of contact for the collaboration of strategic and tactical plans for the current and future development of the technologies assigned to their team
- Engage or oversee strategic customer project and support activities.
- Train, develop and mentor team in accordance with CDW ManS objectives
- Assess, compile, review and present team performance metrics tom managers and other stakeholders on a scheduled basis.
- Review current processes and implement improvements as necessary.
- Assess need and hire coworkers to ensure team capacity matches the needs of the business
- Provide input into the strategic direction of the ManS Engineering Team.
Responsibilities
- Apply strategies into actionable team directives in alignment with ManS goals
- Determine salary and other compensation targets and payouts for team
- Work with internal and external customers as to utilization of resources
- Manages coworker issues to resolution
- Provide strategic and tactical solutions to technological issues confronted by their team
- Limited travel as necessary for individual and team functions
Minimum Qualifications
- 7 years experience in technically relevant area providing hands on support for said technology.
- Bachelor degree in IT, Computer Science, Business Administration or equivalent experience required
Other Required Qualifications
- Provide forward thinking leadership at all times.
- Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders.
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
Preferred Qualifications
- Previous management experience
- Previous experience in a large managed services environment
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