Nature of the Work

Police, fire, and ambulance dispatchers, also called 911 operators, monitor the location of emergency services personnel from their jurisdiction's emergency services departments. These workers dispatch the appropriate type and number of units in response to calls for assistance.

Education and Training

Workers usually have a high school degree and develop the necessary skills in about 3 to 6 months of on-the-job training. Many States require specific types of training or certification from a professional association.

Job Outlook

Employment change. Employment is expected to grow faster than average. The growing and aging population will increase demand for emergency services and create new jobs for police, fire, and ambulance dispatchers. Growth may be slowed in some places, as some municipalities consolidate their call centers.

Job prospects. Favorable opportunities are expected, largely due to job openings arising from the need to replace workers who transfer to other occupations or leave the labor force. As the equipment dispatchers use becomes more complex, individuals with computer skills should have the best opportunities.