Nature of the Work

Eligibility interviewers, government programs interview applicants for government services and determine if they qualify for government assistance, such as welfare, unemployment benefits, Social Security benefits, and public housing. They prepare case files, determine the appropriate amount of payment, and follow up with recipients to determine their eligibility for services after a certain period.

Education and Training

Most employees are trained on the job and learn from more-experienced workers. Good interpersonal and communication skills and organizational ability are needed for this job.

Job Outlook

Employment change. Employment is projected to grow about as fast as the average for all occupations. The increase in the number of retiring baby boomers becoming eligible for Social Security and other government entitlement programs will be the main cause of growth in this occupation. However, automation should reduce employment growth for some eligibility interviewers, as more government programs allow people to apply for assistance online.

Job prospects. Job opportunities are expected to be favorable. Prospects will be best for those with a broad range of job skills, such as good customer service, math, and telephone skills.