Senior Applications Analyst- ADT/Cadence.

Children's Healthcare of Atlanta

For Technical help, please refer to the Frequently Asked Questions page.

1. Provide technology consulting and customer support services to service lines, departments, individuals, and co-workers. Demonstrated by minimally performing the following tasks.
2. Meeting independently and proactively with department heads and/or super-users on a routine basis to identify and prioritize their needs.  Documenting and maintaining the needs indicating responsible parties and due dates.  
3. Responding to Peregrine Calls within designated times according to priority to insure that break/fix issues are addressed and documented. Assist Apps Analyst as needed to be sure that calls are answered and followed up on efficiently. 
4. Performing "rounds" with departments to maintain a casual interface with the individuals and to focus on relationship building with the department.
5. Coordinate programming, project and capital requests with the appropriate IS&T teams.
6. Maintain a strong and positive relationship with all application vendors.
7. Provide project management services and support with limited management interaction demonstrating the ability to perform independently with  broad scope projects.
8. Demonstrated by minimally performing the following tasks.
9. When project managing a project, ensure that the project and documentation follows IS&T Project Management Protocol.
10. When participating as a team member on a project, provide input that advocates the user perspective demonstrating the ability to provide expert knowledge.  The focus should be on the ability to support the system post live with complete system documentation.
11. Work with End Users to complete Project Request forms as needed.
12. Provide support services, with very little management input, including but not limited to: high level applications software support, coordination of programming requests, system upgrade coordination, vendor liaison, and on-call coverage.
13. Document support processes, maintain status reporting and issues resolution.
14. Ensure compliance with IS&T, Children's, JCAHO and HIPPA guidelines, policies and   procedures.
15. Assists in the orientation of new team members, serves as a resource for new employees and other staff members. 

• Graduation from an accredited senior college with a degree in Computer Science, Business, or equivalent experience is required.
• Minimum of four years similar experience in a healthcare environment.
• Demonstrate expert knowledge of the business content or clinical content of hospitals systems deemed a part of "core" HIS.
• Demonstrate broad based experience with generally known project management software, commercially available healthcare and business software packages, is required.
• Must demonstrate ability to lead projects from inception to completion with little management supervision and to assist other team members in learning these skills.
• Must have excellent oral and written communication skills.
• Must be able to demonstrate well-developed and proven organizational, problem solving, analytical and time management skills.
• Must be able to demonstrate project management, customer service and support skills.
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities.
• Must be able to work on multiple projects concurrently.
• Must be able to apply creative methods to analyze and enhance workflow efficiencies.
• Must have the ability to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines, including administrative and executive staff.

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